FAQ

What are the methods of payment?

We accept Visa, Mastercard and Paypal.

In which currency are prices listed on the web site?

All prices are in Canadian dollars. The conversions for payments in other currencies will be made directly by your bank.

Where do your fabrics come from?

Please consult our “Kanevas Fabrics” section for more information about the materials offered by Kanevas.

How can I be sure of fabric colors and textures?

Please consult our “Order your samples” section to order samples of the fabrics of your choice and receive them at home. Once you receive your samples, you will be able to create the perfect bag, worry free. Sample deliveries are free of charge with any order and the cost of the samples will be credit on your next order (maximum credit of $20).

How long will it take for my order to be delivered?

Allow 3 to 5 weeks for delivery. Once shipped, you will be able to follow the delivery status of your order with a tracking number provided to you by email.

What are your shipping costs?

*No shipping cost for fabrics samples*

Orders under $ 50
Orders $ 50 and over
Quebec $ 4.95 Free
Canada (Other than Quebec) $ 9.95 Free
United States $ 35 $ 35

For international delivery, contact us at info@kanevas.ca

What is the status of my order?

You can follow the status of your order by going into the 'My account' section of the website and by clicking on the tab “Orders”.

How can I modify or cancel my order?

Due to our efforts to ensure that you receive your order in a timely manner, you can cancel your order within 12 hours of placing you order. Please send an email to order@kanevas.ca with the details of the order. The refund will be made by the same method of payment used at the time of purchase. For more information, please see the “Policies” section.

What is your return policy?

Every case is unique, depending on the nature of the problem. Please consult our Policies section for more details.

Is my payment secure?

We respect your privacy, therefore, your payment is 100% secure. Kanevas does not store any credit card data on its server.

How safe is my personal information with Kanevas?

We do not store any credit card information. You will have to enter your credit card number every time you make a purchase. As for the private information in your account, Kanevas does not share personal information with third parties. You will only receive emails from us.  

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